Payment, shipping and returns
Shipping costs for an order up to 45€ are 5.95€. For orders over 45€, shipping is free!
Of course, you can’t wait to try out your new product. We do our utmost to deliver your order to you as soon as possible. Orders placed before 16:00 will be shipped within 2-3 business days. If we don’t meet this delivery for any reason, we will inform you as soon as possible.
Accidentally entered a wrong delivery address? Please contact us as soon as possible! We will then try to change the order for you.
You have 14 days after receiving our products to return the product. You will then be credited for the full order amount including shipping costs. Only the return costs from your home to our webshop are for your own account.
These costs amount to approximately 5.95 per parcel; for the exact rates, please consult the carrier’s website.
Please treat the product with care and make sure it is packaged properly when returning. If the product is damaged or the packaging is more damaged than usual to try the product, we may pass this depreciation of the product on to you.
Unfortunately, you cannot cancel your order after payment. Returning your order is possible, but the return costs must be paid by the customer.
How good to hear that you are so happy with our products! You can leave a review at the bottom of the product page you ordered. We are very happy about that!
Contact
To answer the most frequently asked questions, we have created a FAQ (LINK to FAQ). If your question is not listed here, you can always send us an email so we can still answer your question!
No, not yet! We are currently in Albert Heijn, Jumbo and Lidl stores. But we also have our own webshop where you can buy your products from The Green Lab Co.
Nice that you want to meet us, but this is the address of The Green Lab Co’s head office. Now if you would like to speak to us sometime, you can send an email to [email protected] and we will try to respond as soon as possible.
How nice to hear that you are interested in a collaboration! At the bottom of each page is ‘business collaboration’. Here you can fill in a form and we will respond as soon as possible.
Product
With our unique concept of remix & refill, you can create your own delicious fragrance combination and find out which scent suits you best. You have 12 fragrances to choose from, allowing you to create 66 scent combinations.
Due to our unique pump, it is also fully recyclable. Unlike our competitors, our pump contains no metal spring and no glass ball, making the entire liquid hand soap packaging 100% recyclable and circular.
The packaging of The Green Lab Co.’s Hand Soap Tablets is made of paper and can therefore go with the waste paper, so it can be recycled back into new packaging.
By regularly rinsing and cleaning the Forever Soap Pump, it really should last ‘forever’. Click here for maintenance tips for your Forever Soap Dispenser.
On our website, each product page has an instructional video on how to use a product. Follow these steps to fully enjoy the products.
If you follow the steps as described on the product page, you only need to leave the Forever Soap Pump without cap for 15 minutes and it will be ready to use!
This is definitely possible! We have made a list of alternative soap pumps that are suitable for using Hand Soap Tablets. Click HERE for the list.
Of course! It would be unnecessary to make you buy a new soap pump every time. Our Hand Soap Tablets are also available separately and you can all remix & refill these scents.
The ingredient list of a product is on the product page, which lists all the ingredients that are in that product.
All our Hand Soap Tablets are the same size, and with one Hand Soap Tablet you can make 125 ml of hand soap. To completely fill our Forever Soap Pump with 250 ml of soap, you need 2 Hand Soap Tablets. You can order these Hand Soap Tablets separately and remix them with our unique concept of remixing & refilling, you can create your own delicious fragrance combination.
If you have one Hand Soap The Green Lab Co. you can also use it. Then mix this soap tablet with 125 millilitres of hot water.
All our products are vegan. Not only good for humans, but also for animals and nature.
